All UCNS certification examinations are high-stakes examinations administered online with virtual live proctoring. This new process provides accessibility, flexibility, and convenience for taking certification examinations in the comfort of your home or alternative location. Remote proctors use strict security and authentication confirmation techniques via web camera to confirm examinee identification and record each candidate in real time to ensure the testing environment is secure.
If an examinee attempts to connect to the proctor more than 15-minutes after the scheduled start time, they will not be able to complete the exam. It may be possible to reschedule the exam within the current testing window, subject to remote proctor availability. Contact ProctorU for assistance.
Proctors are trained to handle basic online issues as needed during examinations. While there is technical support available 24/7 via phone or live chat in the event of technical issues during examinations, advanced support staffing is available between the hours of 8 am - 7pm Eastern Time. It is recommended that examinations be scheduled between the advanced support hours for optimal assistance if needed.
Phone: (855) 772-8678, Option 1
Text Support (prior to cconnection time): Submit a help request to ProctorU
Text Support (during connection time): Live chat support available to candidates
Hours of Operation: 24 hours a day, 7 days a week
Todd Bulson, Senior Manager Certification