Virtual Proctoring Overview

With virtual live proctoring, remote proctors use strict security and authentication confirmation techniques to ensure examinees are who they say they are. They connect via webcam to monitor and record the candidate in real time and ensure their testing environment is clean and secure. If required, they can immediately freeze the exam and investigate any suspicious incident.

Preparing for the Exam

Candidates will receive information on how to test their exam day computer PRIOR to the exam date to ensure all requirements are met. Complete instructions and easy resources are provided to examinees via email with their examination registration information.

A link will be provided in advance of examination day to pretest your computer's capability.
Pop-up blocker MUST be disabled before connecting to a live proctor.
A hardwired connection is preferred. A wireless connection can be unstable and increase the risk of disconnection during the exam.

Test your internet speed at https://www.speedtest.net/.
A speed lower than 10 Mbps will not ensure optimal performance during the exam. We strongly encourage finding a better internet connection prior to the beginning of your exam.

You need to be connected to a power source.
No phones or headphones may be used during the exam.
You must have a web camera, speakers, and microphone available and functional for the duration of the exam.

A visual scan of the room will be performed before and during the exam.
You MUST have government-issued photo ID (e.g., driver’s license, passport, or work visa) to present to the proctor on exam day.
The proctor must be able to see you for the duration of the exam.

Do not use Internet Explorer to take the exam. Google Chrome, Safari, or Firefox are recommended.
Your browser will be locked down for the duration of the examination except for your connection to the online examination.
No dual monitors are allowed during the exam. Any other monitors must be disconnected and the screens must not be facing you.
You will need to complete the exam in a private location, with a door that must remain closed for the duration of the exam.
Your physical workspace must be clear of paperwork. All books, binders, and notes must be removed from the candidate’s reach.
Candidate must be alone in the room.
No leaving the seat or talking during the examination.
All proctors are trained to handle basic online issues as needed during examinations. For availability of advanced support, if needed, schedule to take your exam between 6 am – 5 pm Mountain Time on examination dates.
Technical issues encountered during the exam may require rescheduling of the exam.

Permissible and Prohibited Items for the Exam Day

You are allowed to have a beverage in a spill-proof container with no label.
You may not use devices with memory capabilities. Audible beepers, cell phones, smart watches, headphones, tablets, books, or papers must be removed from the candidate’s reach.

If you are disconnected from your remote proctor, they will attempt to contact you by phone. If a landline is unavailable within your testing room, a cell phone may be used for this purpose only.

All UCNS initial certification exams are closed-book. It is not permitted to access reference materials during the exam.
All work must be completed online. An online calculator will be available during testing.
One break, up to 15 minutes, is allowed during the examination. Upon returning from a break, candidates will not have access to questions previously answered or viewed.

Late Admittance/Cancellation Policy

If you are more than 15 minutes late, you will not be able to complete the exam. It may be possible to reschedule the exam within the current testing window, subject to remote proctor availability.

Exam Day Support

All examinees will have 24/7 technical support via phone or live chat in the event of technical issues.

Staff Contacts

Todd Bulson, Senior Manager Certification
tbulson@ucns.org
(612) 928-6067

Becky Swanson, Executive Assistant
bswanson@ucns.org
(612) 928-6050